Changing Lives Through the Power of Work
Goodwill Industries of the Chesapeake, Inc. is one of the largest providers of workforce development services in the Baltimore area and the Eastern Shore. Our goal is to help anyone that needs assistance in finding employment, while focusing on quality and collaboration, so as not to duplicate the services of other nonprofits. In their mission to help individuals become more self-sufficient, the workforce development staff at Goodwill oversee a client’s journey from beginning to end, including training, placement and follow up.
In 2012, Goodwill staff provided basic services such as information and referrals to organizations that provide unique social support services to 33,110 individuals. Job training and placement services were provided to an additional 7,206 new clients in 2012 and staff helped 2,464 individuals attain gainful employment.
Complementing job readiness instruction, the Job Club expanded from five to eight sessions per week, with a total of 267 sessions conducted in 2012, yielding 4,393 attendees.
Goodwill’s Transitional Work Program, which helps those lacking recent work history acquire paid on the job training and experience, employed 190 participants in 2012, a record high.
Serving clients with psychiatric disabilities, the STEP program exceeded the number of individuals served in 2011 by 12% and individuals helped with placement increased by 7%. STEP Carroll County was selected to work as a year round provider for the State’s Transitioning Youth Program and STEP Baltimore partnered with the Maryland Alcohol and Drug Administration to assist individuals in recovery to secure employment through the RecoveryNet program.
You Never Know What You're Going to Find...
In 2012, Goodwill sought to make its mark in the retail division by launching a new, rebranded look in our stores. Three new stores were opened with a fresh, updated look to provide a more appealing and pleasant shopping experience to our customers. The stores are well lit, include higher quality merchandise at the same great, low prices and are easier to navigate. Several of Goodwill’s older stores were also rebranded and updated to reflect the new look.
Goodwill Goodbooks Baltimore, Goodwill’s online storefront, achieved record numbers in 2012 with over 42,281 books, DVDs and CDs sold through Amazon, eBay, and Half.com.
Through Goodwill’s partnership with the Dell Reconnect Program, we were able to recycle 633,082 pounds of computer equipment that may have otherwise filled our landfills.
Retail sales accounted for 66% of Goodwill’s operating budget, with proceeds funneling back into our programs and services for those in need. Three of our stores surpassed two million dollars in sales and ten stores surpassed one million dollars in sales in 2012. Overall, retail sales for 2012 increased by 11.3% over 2011, with nearly 1.8 million shoppers and over 897,000 donors in 2012, which led to Goodwill’s best year to date.
Delivering the Highest Level of Service
Through AbilityOne, the national organization that oversees federal set-aside contracts for people with severe disabilities, Goodwill provided training and counseling services for over 166 individuals with significant disabilities.
Goodwill employees in the Contracts division performed custodial duties at Fort Meade, the EPA building, the Library of Congress, the Social Security Administration, the Maryland State Office Building and the U.S. Coast Guard buildings, along with over 120 office buildings.
With their dedication to hard work and exemplary service, Goodwill employees achieved another year of zero deductions for cleaning deficiencies at all of our contract sites. 2012 marked the eleventh year in a row without a deduction!